Frequently Asked Questions

Shipping & Delivery

Where Do You Deliver?

Renviik currently ships orders to customers in the United States.

Available shipping methods and charges are determined by the delivery address and will be displayed during checkout.

What Shipping Services Do You Offer?

We provide three delivery options:

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Transit: 10–15 business days after dispatch.

Free Shipping

  • Qualification: Orders of $29.00 USD or more.

  • Shipping Fee: Free.

  • Estimated Transit: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Transit: 1–2 business days after dispatch, where available.

Free Shipping applies to qualifying orders using the standard service. Expedited delivery requires a separate payment.

How Long Does Order Processing Take?

Most orders are prepared within 1–3 business days after payment confirmation.

Processing includes order verification, product preparation, packaging, and dispatch arrangements.

Please note that preparation time is separate from the carrier's transit period. Weekends and applicable public holidays are excluded from business-day calculations.

How Do I Track My Purchase?

After dispatch, we will email you a shipping confirmation containing the available tracking information.

Tracking details may take some time to become active after the carrier receives your parcel.

If you have not received tracking information or your shipment status has remained unchanged for an extended period, contact service@renviik.com.

What If My Package Is Delayed or Missing?

Please send us your order number and tracking details.

Our team will review the shipment status and contact the relevant carrier or fulfillment partner when necessary.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional charges.

If tracking indicates delivery but you have not received your package, please contact us for an investigation.

Orders & Payments

Can I Change or Cancel My Order?

Please contact us as soon as possible if you need to update or cancel an order.

Include your order number and checkout email address so we can locate the purchase.

We will check whether the order can still be modified or stopped before dispatch. Changes cannot be guaranteed once fulfillment has progressed.

For cancellations confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping fee paid will be included.

  • Refunds will be processed within 5–10 business days after cancellation confirmation.

If the parcel has already been dispatched, please follow the return procedure after delivery.

What If My Shipping Address Is Incorrect?

Contact us immediately if you discover an error in your delivery details.

We will check whether the address can be corrected before dispatch. Once the package has entered fulfillment or been handed to the carrier, changes may no longer be possible.

Returns & Refunds

What Is the Return Period?

Eligible purchases can be submitted for return within 90 calendar days from the delivery date, subject to our Return & Refund Policy.

Can I Return a Digital Accessory I No Longer Want?

Yes. Eligible change-of-mind returns are accepted when the product is unused, uninstalled, undamaged, and maintained in its original condition.

Please include original packaging and supplied components, such as cables, adapters, or accessories, where applicable.

How Do I Start a Return?

Email service@renviik.com with:

  • Your order number.

  • The email address used at checkout.

  • The product you wish to return.

  • The reason for your request.

  • Relevant photographs or videos, if available.

Our team will review your request and provide the applicable instructions.

Please obtain return authorization before shipping the item.

Who Pays for Return Shipping?

For change-of-mind or preference-based returns, customers are responsible for return shipping expenses.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate resolution without additional cost.

If a return is required because of such an issue, we will arrange or cover the necessary return shipping.

We do not charge a restocking fee.

How Long Do Refunds Take?

Approved refunds are generally processed within:

  • 5–10 business days after an approved return is received and inspected.

  • 5–10 business days after approval when a return is not required.

  • 5–10 business days after confirmation of a pre-dispatch cancellation.

Your bank or payment provider may need additional time to display the funds.

Where Do I Send My Return?

Once your request is approved, our support team will provide the designated return address and instructions.

Do not send products to our registered company address unless we have specifically authorized it.

Company & Customer Service

Who Operates Renviik?

Renviik is operated by:

Company: Xiamen Lingxiu Entertainment Management Co., Ltd.

Email: service@renviik.com

Phone: +86 18059884790

Business Address:

Room 17, Unit B101, No. 549 Jiahe Road, Huli District, Xiamen City, Fujian Province, China.

For faster assistance, please include your order number and checkout email address when contacting us.