Shipping & Delivery Policy

Last Updated: November 11, 2026

Renviik aims to make shipping arrangements clear and convenient for every customer. This policy explains our delivery coverage, shipping fees, order preparation schedule, tracking procedures, and assistance with shipping-related issues.

Renviik is operated by Xiamen Lingxiu Entertainment Management Co., Ltd.

1. Delivery Coverage

We currently provide shipping services to customers in the United States.

Available shipping methods depend on the delivery address and order details.

Please carefully review your shipping information before completing checkout, including your street address, apartment or unit number, city, state, and ZIP code.

2. Available Shipping Methods and Charges

The following shipping options currently apply to eligible orders.

Standard Shipping

  • Shipping Fee: $5.99 USD.

  • Estimated Transit Time: 10–15 business days after dispatch.

Free Standard Shipping

  • Minimum Qualifying Order: $29.00 USD.

  • Shipping Fee: Free.

  • Estimated Transit Time: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Fee: $20.00 USD.

  • Estimated Transit Time: 1–2 business days after dispatch, where available.

Free shipping is available for qualifying orders using standard delivery only. Expedited Shipping is a separate paid option.

The shipping method and final charge will be displayed during checkout before payment is completed.

3. Order Processing

Most orders are prepared within 1–3 business days after payment confirmation.

During this period, we verify order details, confirm product availability, prepare the selected accessories, package the items, and coordinate dispatch.

Processing time is separate from carrier transit time.

Weekends and applicable public holidays are not counted as business days.

If an inventory or operational issue affects the expected dispatch schedule, we will contact you with an update and explain the available arrangements.

4. Estimated Delivery Schedule

The following table summarizes our usual preparation and transit periods.

Delivery Method Processing Time Transit Time
Standard Shipping 1–3 business days 10–15 business days
Free Shipping 1–3 business days 10–15 business days
Expedited Shipping 1–3 business days 1–2 business days

All delivery periods are estimates rather than guaranteed arrival dates.

Weather conditions, carrier capacity, public holidays, and other transportation circumstances may affect delivery.

5. Fulfillment and Shipping Origins

Depending on stock availability and fulfillment arrangements, orders may be prepared at our own facilities or through third-party logistics partners.

The location from which a parcel is dispatched may differ from our registered business address.

Although Renviik currently serves customers in the United States, not every order necessarily ships from a warehouse located within the United States.

6. Shipping Confirmation and Tracking

After your order has been dispatched, we will send a confirmation email containing the available tracking information.

Please allow the carrier time to receive and scan the package before the tracking record becomes active.

If you have not received tracking details or the shipment status has remained unchanged for an extended period, contact service@renviik.com.

Please include:

  • Your order number.

  • The email address used during checkout.

  • Your tracking number, if available.

Our team will review the shipment information and help you understand the next steps.

7. Address Changes

If you discover an error in your delivery information after placing an order, please contact us immediately.

We will check whether the address can be updated before dispatch.

Once fulfillment has started or the parcel has been transferred to the carrier, an address change may no longer be possible.

If a failed delivery results from incorrect customer-provided information, we will review the circumstances and explain any available options and applicable additional charges before proceeding.

Customers will not be charged additional shipping fees for addressing or fulfillment mistakes caused by our own operations.

8. Delayed Deliveries

If your parcel has not arrived within the estimated transit period, contact service@renviik.com with your order and tracking details.

We will review the available shipping records and communicate with the relevant carrier or fulfillment partner when necessary.

Our team will assist with the investigation and explain the appropriate next steps.

9. Lost or Missing Packages

If your tracking information indicates that a package may have been lost, or the parcel has stopped moving for an unusually long period, please notify our customer support team.

We will investigate the situation with the relevant carrier or fulfillment partner.

If the shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping fee paid will also be refunded.

10. Tracking Shows Delivered but No Package Was Received

If tracking indicates that your package was delivered but you cannot locate it, we recommend checking:

  • Your mailbox, porch, front entrance, or other delivery areas.

  • Your building's reception desk or parcel room.

  • Whether a household member or neighbor accepted the parcel.

  • Any delivery notice or photograph provided by the carrier.

If the package is still missing, contact us with your order number and tracking information.

We will review the available delivery records and assist with the investigation.

A carrier's delivery scan alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Packages and Products

If your parcel or a digital accessory arrives damaged, please contact us.

Provide your order number, a description of the issue, and photographs of the product and packaging where available.

We will review the situation and offer an appropriate resolution, such as a replacement, refund, or authorized return arrangement, without additional cost for verified product-related issues.

If a return is necessary, we will arrange or cover the required return shipping.

12. Refused or Undeliverable Packages

If a parcel is refused or returned to the fulfillment provider as undeliverable, please contact our support team.

We will review why delivery was unsuccessful and explain the available options.

Where the issue results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility.

Any applicable charges or refund adjustments will be explained before proceeding.

If the problem results from our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing a delivery does not automatically initiate a refund. Please contact us and follow the procedures in our Return & Refund Policy.

13. Cancellations, Returns, and Refunds

If you want to cancel an order, contact us as soon as possible so we can check whether dispatch can still be stopped.

For a cancellation confirmed before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included.

After dispatch, eligible return requests may be submitted within 90 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are generally processed within 5–10 business days after the applicable cancellation confirmation, return inspection, or refund approval.

Your bank or payment provider may need additional time to display the funds.

14. Contact and Business Information

For questions about delivery services, shipping charges, tracking, or order fulfillment, please contact:

Brand Name: Renviik

Company Name: Xiamen Lingxiu Entertainment Management Co., Ltd.

Email: service@renviik.com

Phone: +86 18059884790

Business Address:

Room 17, Unit B101, No. 549 Jiahe Road, Huli District, Xiamen City, Fujian Province, China.

Please include your order number and checkout email address when contacting us about an existing shipment.