Return & Refund Policy
Last Updated: November 11, 2026
Thank you for shopping with Renviik.
We want customers to feel confident when purchasing from our store. This policy explains the conditions for returning digital accessories, requesting refunds, canceling orders, and resolving product-related issues.
Renviik is operated by Xiamen Lingxiu Entertainment Management Co., Ltd.
1. Return Window
Eligible purchases may be submitted for return within 90 calendar days from the date of delivery.
Customers should contact our support team within this period to initiate a return request.
Certain products may have specific return limitations, which will be communicated where relevant.
Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.
2. Product Eligibility
For returns based on personal preference or a change of mind, products should meet the following conditions:
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Items must be unused and uninstalled.
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Products must remain in their original condition.
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There must be no damage caused by misuse or improper handling.
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Original packaging should be included where available.
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Supplied cables, adapters, connectors, manuals, and other accessories should be included where applicable.
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A valid order number or proof of purchase must be provided.
Products showing damage caused by unauthorized modifications or improper installation may not qualify for preference-based returns.
These conditions do not prevent customers from reporting products that arrive defective, damaged, incorrect, incomplete, or materially different from their advertised descriptions.
3. How to Request a Return
To start a return, email service@renviik.com with:
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Your order number.
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Your checkout email address.
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The digital accessory you wish to return.
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The reason for your request.
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Relevant photographs or videos, if available.
Our support team will review the information and explain the available return options.
Please wait for approval and return instructions before shipping an item.
If photographs or videos are unavailable, contact us to discuss alternative ways of reviewing your request.
4. Authorized Return Address
After a return request is approved, we will provide the designated return address and shipping instructions.
The authorized return location may differ from our registered business address.
Please do not send any products to our registered company address unless our customer support team has expressly confirmed that it is an approved return destination.
We recommend retaining your shipping receipt and tracking number until the return has been resolved.
5. Return Shipping Costs
Change-of-Mind Returns
If you return an otherwise eligible product because you no longer need it or have changed your preference, you are responsible for the return shipping expenses.
Original outbound shipping charges are generally non-refundable for these requests unless applicable law requires otherwise.
We do not impose a separate restocking fee.
Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its listing, contact us with the relevant order information.
We will review the issue and provide an appropriate resolution, which may include a replacement, refund, or return arrangement.
Verified product-related issues will be resolved without additional cost to the customer.
If a return is required, we will arrange a prepaid return method or cover the necessary return shipping expenses.
Please contact us before paying for return postage so we can confirm the correct arrangement.
For an approved full-order refund resulting from such an issue, any original shipping charge paid will also be refunded.
6. Missing Products or Accessories
If your package does not contain an ordered item or an advertised component, please contact us with your order number and details of the missing product or accessory.
We will review the fulfillment records to determine whether the item was shipped separately or omitted during packing.
Once a missing item is confirmed, we will arrange an appropriate replacement or refund without additional charges.
Customers will not be required to return products that were never delivered.
7. Order Cancellation and Modification
If you need to cancel or change an order, email service@renviik.com as soon as possible.
Please provide your order number, checkout email address, and the details of your request.
We will check whether fulfillment can still be stopped or modified before dispatch.
Once picking, packing, or dispatch activities have progressed, changes may no longer be possible.
For cancellations approved before dispatch:
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No cancellation fee will be charged.
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The full payment amount will be refunded.
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Any original shipping charge paid will be included.
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The refund will be submitted to the original payment method within 5–10 business days after cancellation confirmation.
If the package has already been dispatched, eligible return requests may be submitted after delivery.
8. Return Inspection and Refund Approval
Once an authorized return reaches the designated location, we will inspect the returned product and review whether it meets the applicable return conditions.
We will notify you after the review is completed.
If a refund cannot be approved in full, we will explain the reason.
All approved refunds will be issued to the original payment method used at checkout.
9. Refund Processing Time
Our normal refund processing periods are:
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Returned products: 5–10 business days after receipt and inspection.
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Refunds without a required return: 5–10 business days after approval.
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Pre-dispatch cancellations: 5–10 business days after cancellation confirmation.
Business days exclude weekends and applicable public holidays.
Banks, card issuers, and payment providers may require additional time to display the refunded amount.
10. If Your Refund Has Not Appeared
If the expected refund has not appeared in your account:
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Check the payment method used for the original purchase.
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Contact your bank or payment provider to ask whether the refund is still being processed.
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If the funds remain unavailable, email service@renviik.com with your order number.
Please do not include passwords, verification codes, or complete payment card details in your message.
11. Consumer Rights
This policy does not replace or restrict any consumer rights or legal remedies that cannot lawfully be excluded.
Where mandatory consumer protection laws provide additional rights, those rights remain applicable.
12. Customer Support and Company Details
For questions about returns, refunds, exchanges, or cancellations, please contact:
Brand Name: Renviik
Company Name: Xiamen Lingxiu Entertainment Management Co., Ltd.
Email: service@renviik.com
Phone: +86 18059884790
Business Address:
Room 17, Unit B101, No. 549 Jiahe Road, Huli District, Xiamen City, Fujian Province, China.
For faster assistance, please include your order number and checkout email address.
Our registered business address is not an authorized return location unless our support team has specifically approved it.