Terms of Purchase

Last Updated: November 11, 2026

These Terms of Purchase establish the conditions that apply when customers purchase products through the Renviik online store, operated by Xiamen Lingxiu Entertainment Management Co., Ltd.

They explain the purchasing process, payment requirements, order acceptance, fulfillment arrangements, delivery services, cancellations, returns, and refunds.

Please read these terms alongside our Terms of Service, Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.

1. Reviewing Purchase Information

Before completing checkout, customers should carefully examine the selected products and order information.

Please verify the following details:

  • Product names, descriptions, specifications, and compatibility information.

  • Selected quantities, colors, and available configurations.

  • Included cables, connectors, adapters, and other product components.

  • Billing and delivery information.

  • The payment method selected for the transaction.

  • Applicable delivery charges and the final purchase amount.

You must be authorized to use the payment method submitted with your order.

Available payment methods, delivery services, and applicable taxes collected through checkout will be displayed before the transaction is completed.

2. Order Submission and Acceptance

After checkout is completed, we will send an email confirming that your order request has been received.

This email serves as an acknowledgment of submission and does not necessarily mean that the order has been fully accepted or dispatched.

Before accepting an order, we may verify:

  • Product availability.

  • Payment authorization.

  • Delivery eligibility.

  • Order information.

  • Transaction security.

Unless acceptance is expressly confirmed earlier, an order will generally be considered accepted when we issue a shipping confirmation for the relevant products.

If we cannot fulfill an order because of unavailable stock, substantial product listing errors, payment authorization issues, suspected fraudulent activity, or other legitimate fulfillment concerns, we will notify you.

If payment has already been collected for an order that is canceled, the applicable refund will be returned to the original payment method within 5–10 business days after cancellation confirmation.

For a complete order cancellation, any original shipping charge paid will also be included.

We will not substitute your selected product or increase the agreed purchase price without your approval.

3. Order Preparation and Shipping Arrangements

Renviik currently accepts orders for delivery within the United States.

After payment confirmation, most purchases require 1–3 business days for order preparation.

This period includes order verification, product selection, preparation, packaging, and dispatch coordination.

The available delivery arrangements are as follows:

Standard Shipping

  • Shipping Charge: $5.99 USD.

  • Estimated Transit: 10–15 business days after dispatch.

Free Standard Shipping

  • Qualifying Order Amount: $29.00 USD or more.

  • Shipping Charge: Free.

  • Estimated Transit: 10–15 business days after dispatch.

Expedited Shipping

  • Shipping Charge: $20.00 USD.

  • Estimated Transit: 1–2 business days after dispatch, where available.

Free shipping applies to qualifying orders using standard delivery. Expedited Shipping is an optional paid service and is not included in the free shipping offer.

Processing and transportation periods are calculated separately. Weekends and applicable public holidays are not counted as business days.

The selected delivery option and final shipping cost will be confirmed before payment is submitted.

Depending on product availability and fulfillment arrangements, purchases may be dispatched through our own facilities or third-party logistics partners. The shipping origin may differ from our registered company address.

4. Shipping Notifications and Delivery Assistance

When an order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow sufficient time for the carrier to register the first tracking scan.

If a package is delayed beyond the estimated period, tracking information remains unchanged for an extended time, or a shipment appears to be missing, please contact our support team.

Include your order number, checkout email address, and tracking reference where available.

We will review the shipping information and communicate with the relevant carrier or fulfillment partner when necessary.

If a parcel is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional charges.

If tracking shows that a package was delivered but you have not received it, please contact us so we can review the available delivery information.

5. Order Amendments and Cancellation

If you need to change or cancel a purchase, please email service@renviik.com as soon as possible.

Your request should include:

  • Your order number.

  • The email address used during checkout.

  • A description of the change or cancellation requested.

We will determine whether the order can still be updated or stopped before dispatch.

Once product picking, packaging, or fulfillment activities have progressed, we cannot guarantee that the requested changes can be completed.

For cancellations approved before dispatch:

  • No cancellation fee will apply.

  • The full amount paid will be refunded.

  • Any original shipping charge paid will be included.

  • The refund will be submitted to the original payment method within 5–10 business days after cancellation confirmation.

If the parcel has already been dispatched, customers may submit eligible return requests after delivery.

6. Return Conditions and Application Process

Eligible products may be submitted for return within 90 calendar days after delivery, subject to our Return & Refund Policy.

For change-of-mind returns, digital accessories should generally be:

  • Unused and uninstalled.

  • Maintained in their original condition.

  • Free from damage caused by misuse or improper handling.

  • Accompanied by original packaging where available.

  • Returned with supplied cables, adapters, connectors, and other components where applicable.

Any specific product return restrictions will be disclosed where relevant.

To request a return, email service@renviik.com with your order number, checkout email address, product details, and reason for the request.

Photographs or videos may be provided to help us review the product condition.

Our support team will assess your request and provide the applicable return instructions.

Please do not send a product back before receiving return authorization.

The designated return destination will be provided after approval.

Our registered company address is not an authorized return address unless our customer support team specifically confirms otherwise.

7. Product Problems and Return Shipping Responsibilities

If an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its product listing, please notify us with your order information and a description of the issue.

We will review the circumstances and provide an appropriate resolution, which may include a replacement, refund, or return arrangement.

For verified product-related problems, the resolution will be provided without additional cost to the customer.

If the item needs to be returned, we will arrange a prepaid return method or cover the required return shipping expenses.

For preference-based returns, customers are responsible for return shipping costs.

We do not impose a restocking fee.

The unused and uninstalled requirements applicable to change-of-mind returns do not prevent customers from reporting defective, damaged, incorrect, or materially misdescribed products.

If a package is missing an ordered item or an included accessory, we will investigate whether it was shipped separately or omitted during fulfillment. Confirmed missing items will receive an appropriate replacement or refund solution.

8. Refund Procedures and Payment Method

Approved refunds will be sent to the original payment method used to complete the purchase.

The usual processing periods are:

  • Returned products: 5–10 business days after receipt and inspection.

  • Approved refunds without a return: 5–10 business days after approval.

  • Cancellations before dispatch: 5–10 business days after cancellation confirmation.

Business days exclude weekends and applicable public holidays.

Banks, card issuers, and payment providers may require additional time to display the refunded amount.

For change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

If a full-order refund is approved because the products arrived damaged, defective, incorrect, or materially different from their descriptions, any original shipping fee paid will also be refunded.

9. Customer Information and Consumer Rights

Customers are responsible for providing accurate billing, contact, and shipping information when placing an order.

If you identify an error in your delivery address, contact us immediately.

We will check whether the information can be corrected before dispatch, although changes cannot be guaranteed once fulfillment has progressed.

Customers will not be responsible for additional shipping expenses resulting from addressing or fulfillment mistakes caused by our own operations.

Product photographs may show minor differences due to lighting, display settings, or normal manufacturing variations. However, these differences do not excuse products that materially fail to match their advertised descriptions.

Nothing in these Terms of Purchase is intended to waive or restrict any consumer right, remedy, or legal protection that cannot lawfully be excluded.

Mandatory consumer protection requirements continue to apply where relevant.

10. Purchase Assistance and Business Information

For help with payments, purchases, delivery arrangements, order amendments, returns, or refunds, please contact:

Brand Name: Renviik

Company Name: Xiamen Lingxiu Entertainment Management Co., Ltd.

Email: service@renviik.com

Phone: +86 18059884790

Business Address:

Room 17, Unit B101, No. 549 Jiahe Road, Huli District, Xiamen City, Fujian Province, China.

For order-related inquiries, please include your order number and the email address used during checkout.

Our registered business address should not be used as a return destination unless our customer support team has expressly authorized it.